Mamak888 Privacy Policy – Your Personal Data Protection

1Information We Collect

When you register and use the mamak888 platform, we collect several categories of personal information to ensure the platform runs smoothly and securely for you:

We only collect information that is strictly necessary to provide you with a safe and quality service. Irrelevant data will never be requested.

2How We Use Your Data

Mamak888 uses the personal data collected solely for legitimate and transparent purposes. Below is a full description of how your data is used:

• Account Management: Creating, maintaining and securing your user account, including two-factor login and identity verification processes.
• Transaction Processing: Processing all deposits, withdrawals and fund transfers securely and accurately in accordance with your instructions.
• Fraud Prevention: Continuously monitoring account activity to identify and block any unauthorised access attempts or suspicious activity.
• Customer Support: Providing accurate and effective assistance when you contact the mamak888 support team via Live Chat or email.
• Regulatory Compliance: Meeting applicable legal and regulatory requirements, including anti-money laundering (AML) and KYC obligations.
• Platform Improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve platform features, performance and security.
• Service Communications: Sending important notifications related to your account, security, promotions you have opted into, and policy updates.

3Sharing Information with Third Parties

Mamak888 understands that your trust is our most valuable asset. We do not share your personal data indiscriminately. Sharing only occurs in the following limited and controlled situations:

• Payment Service Providers: Minimal transaction details are shared with licensed payment gateways such as e-wallet processors and banks solely to complete your transactions.
• Game Providers: Basic game data is shared with our game software providers solely to ensure games run properly and fairly.
• Lawful Authorities: mamak888 will disclose data when required by law, court order, or direction from an authority with legitimate jurisdiction.
• Security Partners: Minimum technical data is shared with trusted cybersecurity service providers to detect and prevent threats in real time.

We never sell, rent, or transfer your personal data to advertisers, marketing companies, or any other third party for commercial purposes without your explicit consent.

4Data Security & Protection Measures

Mamak888 invests seriously in the latest security infrastructure to ensure your personal data is always protected. Key security measures we implement include:

• End-to-end data encryption using protocol TLS 1.3 for all communications between users and servers.
• Passwords are stored using one-way hashing algorithms that cannot be reversed — your password is unknown to anyone, including our staff.
• Intrusion detection (IDS) and intrusion prevention (IPS) systems operating 24 hours a day, 7 days a week.
• Periodic independent security audits conducted by accredited third-party cybersecurity firms.
• Regular data backup systems and tested disaster recovery procedures to ensure continuity of service.

5Cookie Policy

Mamak888 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use four main types of cookies:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled as they are critical to account security.
• Functional Cookies: Remembering your preferences such as language, display settings and login details for your convenience.
• Analytics Cookies: Helping us understand how users interact with our platform in aggregate for improvement purposes. This data does not personally identify you.
• Performance Cookies: Speeding up page load times and optimising your overall browsing experience.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality and security of your mamak888 account.

6Data Retention Period

Mamak888 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account is active and for an additional period after account termination for regulatory compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in accordance with applicable financial regulatory requirements.
• Communication Logs: Retained for 3 years for dispute resolution and service improvement purposes.
• Technical Data & System Logs: Retained for 12 months for security purposes and incident investigation.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our industry-standard procedures.

7Your Rights as a User

As a mamak888 user, you have clear and enforceable rights regarding your personal data. mamak888 is committed to making it easy for you to exercise these rights:

8Children's Data Protection

The mamak888 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data from minors.

If we discover that personal data of a minor has been collected without the knowledge or consent of a parent or legal guardian, we will immediately take the following steps:

• Immediately closing the associated account without notice.
• Permanently deleting all personal data associated with the minor.
• Reporting incidents to the relevant authorities when required by law.

If you believe your child or any minor has registered on the mamak888 platform, please contact us immediately so we can take appropriate action without delay.

9Cross-Border Data Transfers

In certain circumstances, your personal data may be processed or stored on servers located outside Malaysia. This occurs when we use cloud services or international technology providers based in other countries.

When cross-border data transfers occur, mamak888 ensures adequate protection through the following mechanisms:

• Strict data processing agreements with all overseas service providers.
• Use of internationally recognised standard contractual clauses to ensure equivalent data protection.
• Periodic assessment of the data protection standards in the destination country of transfer.

Your data will not be transferred to countries that do not meet adequate data protection standards without your consent or a valid legal basis.

10Changes to This Privacy Policy

Mamak888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each new version of the Privacy Policy will be published on this page with a clear effective date.

When we make significant changes to this Privacy Policy, we will notify you through:

• A clear notice on the mamak888 platform homepage.
• A notification email to your registered email address (for material changes).
• A pop-up notification upon your next login after the amendment takes effect.

11How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the mamak888 team is here to help:

• 24/7 Live Chat: The fastest way to get immediate assistance — available directly on the mamak888 platform every day, around the clock.
• Privacy Email: Send your written enquiry to our privacy team. We will respond within 3 working days.
• FAQ Page: Check our FAQ page for answers to frequently asked questions on privacy and security.

Mamak888 is committed to resolving every privacy-related query and complaint in a transparent, fair, and timely manner. Your trust in us is our number one priority.